Effective Date: 25.05.2025
Website: https://refresho.com.bd
Company Name: Refresho

At Refresho, we are committed to ensuring your satisfaction with every purchase. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities when shopping with us.

1. Eligibility for Returns

You may request a return if:

  • The item was damaged or defective upon delivery

  • You received the wrong product

  • The product is expired or compromised

Note: We do not accept returns for opened, used, or unsealed products unless they were defective or sent in error.

2. Return Request Timeframe

  • Return requests must be made within 7 days of receiving the product.

  • Requests made after 3 days will not be accepted.

3. Return Process

To initiate a return:

  1. Contact our support team at info@refresho.com.bd or call us at 09611-900262

  2. Provide your order number, photos of the product (if damaged), and a brief explanation

  3. Wait for our team to approve the return and provide return instructions

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days through your original payment method.

  • Shipping fees (if any) are non-refundable unless the error was on our side.

5. Non-Returnable Items

We do not accept returns or refunds for:

  • Products purchased during promotional offers or flash sales

  • Items that have been opened, used, or tampered with

  • Digital or downloadable products

6. Cancellations

  • Orders can only be cancelled before dispatch.

  • Once the order has been shipped, it cannot be cancelled.

7. Contact Us

If you have any questions about your order, returns, or refunds, please contact us:

Email: info@refresho.com.bd
Phone: 09611-900262